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- Introduction
Welcome to Tom Wave LLC. These Terms of Service (“Terms”) govern your use of our virtual assistant services. By using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
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- Services Provided
We offer virtual assistant services, including but not limited to administrative support, data entry, lead generation, CRM management, customer outreach, and daily reporting. Detailed descriptions of our services are provided on our website.
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- Payment and Billing
Payments for our services are billed on a [monthly/weekly] basis. All fees are due in advance. We accept payments via [accepted payment methods]. Invoices will be sent to you according to the billing cycle, and payment must be made promptly.
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- Refund Policy
Refund requests must be made within 24-48 hours after making a payment. To request a refund dues to our initial setup for your project, please contact us at kazi@tomwave.com with your payment details. Refunds will be processed in accordance with our review and approval.
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- Service Hours
Our virtual assistants will work as specified in the service agreement. Any additional hours or services beyond the scope of the agreement will be billed separately.
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- Client Responsibilities
Clients are responsible for providing accurate information and access necessary for the virtual assistants to perform their duties. Clients must ensure compliance with all applicable laws and regulations in their use of our services.
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- Confidentiality
We prioritize your privacy and the confidentiality of your information. We will not disclose any information obtained during the course of providing our services, except as required by law or as authorized by you.
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- Termination
Either party may terminate the agreement with [30 days] notice. Upon termination, any outstanding fees will be due immediately. We reserve the right to terminate services immediately for any breach of these Terms.
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- Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the services in question.
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- Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and continued use of our services after such changes constitutes acceptance of the new Terms.
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- Governing Law
These Terms are governed by and construed in accordance with the laws of Delaware. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Dover, DE.
12. Consent to SMS Communication
By providing your phone number on our website or during the purchase or inquiry process, you consent to receive SMS communications from Tom Wave LLC. These may include appointment reminders, service updates, or marketing messages.
Opt-Out
You can unsubscribe from SMS communications at any time by replying STOP to any message. Please note that opting out may limit our ability to provide certain services or updates.
Compliance with Laws
We comply with all applicable laws and regulations regarding SMS communications, including the Telephone Consumer Protection Act (TCPA).
No Warranties for Delivery
While we strive to ensure timely SMS communication, we are not responsible for delays or undelivered messages caused by network issues, carrier restrictions, or incorrect contact details.
Contact Us
If you have any questions or concerns regarding these Terms or our services, please contact us at:
Tom Wave LLC
8 The Grn Ste A
Dover, DE, US 19901-3618
Email: kazi@tomwave.com